Helps and FAQS

#1. Can I dyed / bleached the hair?

Our hairs are 100% human virgin hair and all our hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.

#2.How to wash Virgin Hair Wigs?

1. Comb the hair ensure there is no tangles. Turn the wig insidecap outside. Put the wig into 35-40* water, add shampoo into the water. Stir it evenly.

2. Gently press over hair for 10-15 minutes until it is clean. Don't rub with hands.

3. Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly. Leave hair wig in conditioner for 10-15 minutes.

4. Rinse conditioner thoroughly and use a towel to absorb the water.

5. Turn the wig insidecap back, For straight wig, choose one wide-toothed comb. For wavy wig, hold the cap by hand, shake it 5-6 times, run with fingers smooth gently.

6. Put the wig onto a wig standing and let it air dry. Don’t make the hair under the blazing sun for quite a long time.

Note: Never use product that contain sulphur.

#3. How is the hair length measured?

SuperNova Wig is measured ture to length.The lengths on our website is the stretched length.

#4. What if I forget my password?

Click here to go to the log-in page and then click "Reset Password".

#5. What types of payment do you accept?

We accept the following payment methods: Paypal,Credit cards: VISA, MasterCard, and American Express. We firstly recommend you use Paypal.

#6. How long does the shipping take?

USA: 2-5 Working Days. Canada: 3-5 Working Days . Other Countries: 3-7 Working Days

#7.Do you guarantee delivery time?

We cannot guarantee the exact time of delivery,because the post office handles your shipment. But we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

#8.How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

#9.What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

#10. If I am not satisfied with the hair, can I return it?

You could contact us within 15 days if you are not satisfied with the item. Please keep the item in original condition.The refund caused by order cancellation, refund agreement or mediation will be process instantly from SuperNova account. It may take 7-10 business days for it to display on your credit card statement.